Returns & Refunds

Customer Care

Returns & Refunds

We want you to be happy with every order. If something isn't right, here is how our returns, replacements and refunds work.

48 hoursTo report an issue
Free replacementDamaged or wrong item
5–7 daysRefund after approval
Quick supportCall or WhatsApp

Our Returns Policy

Indram Wellness products are consumable wellness supplements. For hygiene and safety reasons, we cannot accept returns of opened or used products, or products that were not damaged or incorrectly shipped.

We will happily arrange a replacement or refund if your order arrives damaged, defective, incorrect or incomplete.

When You Can Request a Return or Replacement

  • The product arrived damaged or leaking, or the seal was broken.
  • You received a wrong product, or a different pack size from what you ordered.
  • An item or bottle is missing from your order.
  • The product has a manufacturing defect, or was delivered past its expiry date.

Please contact us within 48 hours of delivery, so we can look into it quickly.

What Is Not Eligible

  • Products that have been opened, used or partly consumed.
  • Products damaged after delivery due to mishandling or improper storage.
  • Requests made after 48 hours of delivery, unless the product has a verified manufacturing defect.
  • Change of mind after the order has been delivered.

How to Request a Return or Replacement

  1. Contact us on WhatsApp or call 9289034006 within 48 hours of delivery.
  2. Share your order number and a short description of the issue.
  3. Send clear photos of the product, the label and the outer packaging. For damaged parcels, an unboxing video helps us resolve it faster.
  4. Our team will review your request and confirm the next step, a replacement or a refund, usually within 1-2 working days.

Return Pickup & Shipping

  • If the issue is from our side (damaged, wrong or missing item), we will arrange the pickup or replacement at no extra cost to you.
  • Please keep the product in its original packaging until your request is resolved.
  • If pickup is not available at your pin code, we will guide you on the best way to return it and cover the reasonable shipping cost.

Refunds

  • Once your request is approved and, where needed, the returned product is received and checked, your refund is initiated within 2 working days.
  • Refunds reach you within 5–7 business days, depending on your bank or payment provider.
  • Prepaid orders: refunded to the original payment method (UPI, card or net banking).
  • Cash on Delivery orders: refunded by bank transfer or UPI. We will ask for your details when we process the refund.
  • Shipping charges paid on an order are refunded only when the issue was caused by us.

Cancellations

  • You can cancel an order before it is dispatched. Please contact us as soon as possible after placing the order.
  • Once an order has been dispatched, it can no longer be cancelled. You can refuse delivery, or contact us if there is an issue covered above.
  • For prepaid orders cancelled before dispatch, the full amount is refunded to the original payment method within 5–7 business days.

Delayed or Undelivered Orders

If your order hasn't arrived within the expected timeline, please check the tracking details first. If there is still no update, contact us and we'll follow up with the courier. For delivery timelines, please see our Shipping & Delivery page.

Need Help?

Our support team is happy to help with any return, replacement or refund question.