Shipping delivery

Delivery Information

Shipping & Delivery

We want your order to reach you safely and on time. Here is everything you need to know about how we dispatch and deliver Indram Wellness products.

24–48 hrsDispatch
2–3 daysDelivery
Extra 5% offOn prepaid orders
COD availableOn select pin codes

Order Processing & Dispatch

  • Orders are processed and dispatched within 24–48 hours of being placed (Monday to Saturday, excluding public holidays).
  • Orders placed on Sundays or public holidays are processed on the next working day.
  • Once your order is dispatched, you will receive a confirmation with your tracking details by SMS, email or WhatsApp.

Delivery Timelines

  • Most orders are delivered within 2–3 business days after dispatch.
  • Delivery to remote or hard-to-reach pin codes may take a few extra days.
  • Timelines are estimates. Weather, local restrictions, festivals and courier delays can occasionally affect delivery.
  • Express delivery is available on select pin codes. Eligible options appear at checkout when you enter your pin code.

Shipping Charges

  • Shipping charges, if applicable, are calculated and shown at checkout before you pay.
  • Any shipping or handling charges are always visible before you complete your order, so there are no surprises.

Payment Options

  • Prepaid: UPI, credit/debit cards and net banking, securely processed via Razorpay. You get an extra 5% off on prepaid orders.
  • Cash on Delivery (COD): Available on eligible pin codes. Any COD charges are shown at checkout.

Tracking Your Order

You can track your order anytime on our Track Your Order page using your order number, or through the tracking link sent to you. Tracking updates may take up to 24 hours after dispatch to appear.

Delivery Coverage

We deliver across India to all serviceable pin codes. Enter your pin code at checkout to confirm delivery is available at your location. We currently do not ship internationally.

Before You Accept Your Package

  • Please check that the outer packaging is sealed and undamaged when you receive your order.
  • If the package looks tampered with or damaged, please refuse the delivery, or record an unboxing video and contact us within 48 hours with your order number.

Delayed, Damaged or Wrong Orders

If your order is delayed beyond the expected timeline, arrives damaged, or isn't what you ordered, contact us and we'll help resolve it quickly. For returns and refunds, please see our Returns & Refunds policy.

Failed Delivery Attempts

Our courier partners make multiple delivery attempts. Please keep your phone reachable and your address accurate. If delivery is unsuccessful, the order may be returned to us, and we'll contact you to arrange reshipment (additional shipping charges may apply).

Need Help?

Our support team is happy to help with any shipping questions.