Privacy policy

At Indram Wellness, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect when you visit indramwellness.com or place an order, how we use it, and the choices you have.

Last updated: 30 September 2026

Who We Are

Indram Wellness ("we", "us", "our") is an Indian direct-to-consumer wellness brand that sells Ayurveda-inspired wellness supplements through indramwellness.com. By using our website or placing an order, you agree to the practices described in this policy.

Information We Collect

Information you give us

  • Your name, phone number, email address, and billing and delivery address when you place an order or create an account.
  • Your order details and preferences, and any messages you send us through WhatsApp, phone or email.
  • Your email address if you subscribe to our newsletter, and any review or feedback you choose to share.

Information collected automatically

  • Device and browser details, IP address, approximate location, and pages you visit on our website.
  • Information about how you arrive at our site and interact with it, such as products viewed, items added to cart and purchases made.

Payment information

Payments are handled by our secure payment partner, Razorpay. We do not store your card number, CVV, UPI PIN or net banking credentials on our servers.

How We Use Your Information

  • To process, dispatch and deliver your orders, and to send order confirmations and tracking updates by SMS, email or WhatsApp.
  • To handle payments, refunds, returns and customer support requests.
  • To send you product updates, wellness content and offers, where you have agreed to receive them.
  • To improve our website, products and customer experience.
  • To measure and improve our advertising, and to show you relevant ads on other platforms.
  • To prevent fraud, keep our website secure and meet our legal obligations.

Cookies & Tracking Technologies

We use cookies and similar technologies to keep your cart working, remember your preferences and understand how visitors use our website.

  • Essential cookies make the website, cart and checkout function properly.
  • Analytics cookies help us understand which pages and products are popular.
  • Advertising technologies, such as the Meta (Facebook and Instagram) Pixel, record actions like page views, add-to-cart and purchases. We use this to measure ad performance and to show our ads to people who may be interested in our products.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of our website work. You can also manage ad preferences in your Facebook and Instagram settings.

Who We Share Your Information With

We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as needed to provide their service:

  • Our store platform (Shopify) for hosting our website, managing orders and customer records.
  • Payment partners (Razorpay) for processing your payment securely.
  • Courier and logistics partners to deliver your order and share tracking updates.
  • Communication tools for sending order updates and messages.
  • Analytics and advertising platforms (such as Meta) to measure and improve our marketing.
  • Authorities, where required by law, regulation or a valid legal request.

Some of these providers may store or process data on servers outside India. They are expected to protect your information and use it only for the services they provide to us.

How Long We Keep Your Information

We keep your information only for as long as needed to fulfil your orders, provide support, meet tax and legal requirements, and resolve disputes. After that, we delete it or anonymise it.

How We Protect Your Information

We use reasonable security measures, including secure (HTTPS) connections and trusted platforms, to protect your information from unauthorised access, loss or misuse. No method of online transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to keep your data safe.

Your Rights & Choices

You have control over your personal information. You can:

  • Ask to access the personal information we hold about you.
  • Ask us to correct information that is inaccurate or incomplete.
  • Ask us to delete your information, subject to records we must keep by law, such as order and tax records.
  • Withdraw your consent to marketing messages at any time, by using the unsubscribe link in our emails or by telling us on WhatsApp or phone.

To make a request, contact us using the details below. We may need to verify your identity before acting on it, and we will respond within a reasonable time.

Marketing Messages

We may contact you by email, SMS or WhatsApp with order updates and, where you have agreed, with offers and wellness content. Order-related messages are sent as part of providing our service. You can opt out of promotional messages at any time.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has shared information with us, please contact us and we will delete it.

Third-Party Links

Our website may link to third-party websites or social media pages. We are not responsible for their privacy practices, so we encourage you to read their policies before sharing any information.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the "Last updated" date at the top.

Contact Us

For any privacy-related question, request or complaint, please reach out to us.

You can also read our Shipping & Delivery and Returns & Refunds pages for more about how we handle orders.